Feedback and Complaints

United National Bank values its customers’ business and also acknowledges that, on rare occasions, the customer may not feel fully satisfied with the service provided by the bank. If you have a grievance, please ask a member of staff who will advise you of the internal complaints procedure of the bank or read a copy of our complaints procedure.

We are committed to providing excellent service to our customers. Your comments are very important to us, as they will help us provide you with an even better service. It is quick and easy to tell us what you think; just complete the feedback form below and then submit.

Please provide us with the following contact information:

Title:* (please select)
First and surname: *
Postal Address: *
Email address: *
Daytime telephone: *
UNB Customer Number
(existing customers only):

Please specify the UNB branch you visited:

How satisfied were you with
the service you received?

What could we do to improve our service?

After reading your feedback, we may send you a more detailed Customer Satisfaction Questionnaire in the post. If so, we would be very grateful if you could please complete this questionnaire and return it to us so that we can continue to make improvements to our service.

United National Bank values its customers’ business but also acknowledges that, on rare occasions, the customer may not feel fully satisfied with the service provided by the bank. If you have a grievance, please ask a member of staff who will advise you of the internal complaints procedure of the bank or click here for a copy of our complaints procedure.

You can contact us by e-mail or by calling our Customer Service Department on 0207 290 8000.

For full contact details of all out branches please refer to branch locator

We are covered by the Financial Ombudsman Service and if you are not entirely satisfied with our response you can refer your complaint to them. To obtain a copy of 'Your Complaint and the Ombudsman' click here.

Thank you for your feedback.

If you'd like to read our full privacy policy, click here.